- Client: Kingdom Building Supply
- Industry: Lumber, Truss & Metal Building Manufacturing
- Challenge: Paper-heavy workflows, fulfillment errors, lack of tracking visibility
- Solution: Paradigm ERP with Fulfillment, Connects, Driver App & Custom Dashboards
- Results: Streamlined fulfillment, fewer order mistakes, better team coordination, and improved customer communication
Kingdom Building Supply, a lumberyard, truss shop, and metal building manufacturer, struggled with paper-based workflows, fulfillment mistakes, and limited visibility across teams. With Paradigm ERP, they centralized operations, implemented real-time tracking, and improved cross-department communication.
As a result, they reduced order errors, shortened fulfillment timelines, and enhanced coordination across drivers and back-office staff, leading to measurable time savings, increased accuracy, and stronger customer relationships.
Client Overview
Kingdom Building Supply is a post-frame building materials supplier based in Tennessee, serving contractors with lumber, trusses, metal panels, and accessories. With operations spanning a lumber yard, truss shop, and metal shop, they pride themselves on dependability and delivering what they promise: on time and as expected. Since 2018, they’ve grown into a trusted one-stop source for post-frame packages across the region.
The Challenge
- Manual Workflows & Paper Trails: Before Paradigm ERP, order fulfillment relied heavily on physical paperwork passed between departments. This made it easy to miss items and created inefficiencies in communication and load coordination.
- Order Visibility Gaps: Drivers and staff lacked real-time tracking of what had been picked, loaded, or delivered, increasing follow-ups and phone calls about “missing” products.
- Disconnected Software Options: Their previous software (QuickBooks) wasn’t tailored for metal manufacturing workflows and lacked automation features for the shop floor.
“We had a lot of paper trails… and a lot of follow-up when drivers forgot or missed something. It created unnecessary work that could be avoided.”
— Marcus, Manager, Kingdom Building Supply
The Solution: How Paradigm ERP Helped
Kingdom Building Supply implemented Paradigm ERP alongside key modules to transform how their team fulfills orders and communicates across departments.
- Fulfillment Module: Connected order flow from sales to production. When an order is released, a buzzer and red banner alert the correct shop that a pickup is ready, creating a seamless signal system.
- Connects Integration: Sales data goes straight to the roll former machine, eliminating manual entry and reducing typos. What’s entered is what gets produced.
- Custom Trim Tool: Staff can draw up custom trim designs, price them in real time, and communicate exact specs to the shop, no guesswork or back-and-forth.
- Delivery App: Drivers take photos at the drop-off site, and those images are automatically attached to the order. When customers ask about missing items, the photos clear up confusion fast.
- Production Dashboards: A visual dashboard tracks shop capacity and current output, helping sales reps see what can realistically be promised each day.
“What the salesperson enters is what’s made on the reformer. There’s just way less opportunity for error.”
— Marcus, Manager, Kingdom Building Supply
The Results: Measurable Gains
- Improved Communication & Visibility: Internal teams can now see order status, fulfillment progress, and delivery proof in real time, reducing confusion and support calls.
- Fewer Fulfillment Errors: By replacing paper trails with real-time software tracking, mistakes in loading and picking dropped significantly.
- Faster Fulfillment Flow: Shop staff knows what’s coming the moment an order is released. They’re prepared before the customer arrives — improving turnaround.
- Enhanced Sales Accuracy: Sales reps now have a live view of shop capacity and can set accurate customer expectations.
“Paradigm helps pull all the pieces together. I don’t know how we’d function without it.”
— Marcus, Manager, Kingdom Building Supply
Client Testimonial
“We’ve been with Paradigm for years now, and they’ve only improved. They’re responsive, helpful, and always keeping up with what the industry needs.”
— Marcus, Manager, Kingdom Building Supply
Ready to Streamline Your Workflow Like Kingdom?
Discover how Paradigm ERP can eliminate inefficiencies, improve team coordination, and make your customer experience smoother from quote to delivery. Join the growing list of manufacturers using Paragon Computing Solutions to scale their operations confidently.
