- Client: True Metal Supply
- Industry: Metal Roofing & Siding Manufacturing
- Challenge: Inefficient manual processes, lack of transparency, and disconnected systems.
- Solution: Implementing Paradigm ERP for real-time transparency, efficiency, and streamlined workflows.
- Results: 3% increase in operational efficiency, saving $200,000 annually and significantly improving customer satisfaction.
True Metal Supply, a metal roofing and siding manufacturer, faced challenges with inefficient manual processes, limited transparency, and disconnected systems. By implementing Paradigm ERP, they achieved real-time transparency, improved efficiency, and streamlined workflows, resulting in a 3% boost in operational efficiency, $200,000 in annual savings, and higher customer satisfaction.
Client Overview
True Metal Supply is a growing metal roofing and siding manufacturer based in Tennessee. Focused on providing premium products while delivering exceptional customer service, they serve clients throughout Tennessee and North Carolina, with plans to expand across the U.S.
The Challenge
- Manual Processes: Disconnected systems and paper-based workflows led to delays, errors, and miscommunication.
- Lack of Transparency: Customers had limited information about order tracking, leading to dissatisfaction.
- High Risk of Mistakes: Lost paperwork and outdated systems caused costly production errors and delays.
“We were getting in our own way… the lack of transparency and old technology was holding us back from delivering the level of service our customers expected.” — Adam Clark, CEO, True Metal Supply
The Solution: How Paradigm ERP Helped
- Seamless Integration: Paradigm ERP connected sales, production, and fulfillment into one unified system, eliminating manual hand-offs.
- Real-Time Transparency: Customers could easily track orders, view custom designs, and receive real-time updates, greatly boosting customer satisfaction.
- Speed in Sales and Payments: Sending quotes instantly and using secure 3D payment links enhanced efficiency and added security.
The Results: Measurable Gains
- Increased Efficiency: A 3% boost in operational efficiency after eliminating manual workflows.
- Significant Cost Savings: Saving $200,000 annually due to faster processes and fewer errors.
- Improved Customer Experience: Real-time tracking and updates led to higher customer satisfaction and retention.
“We’ve eliminated paperwork and improved communication. The real-time updates save time and reduce mistakes, which means fewer headaches for both our team and our customers.” — Adam Clark, CEO, True Metal Supply
Client Testimonial
“I don’t worry about the software—it works, and it’s going to grow with us”
— Adam Clark, CEO, True Metal Supply
Ready to enhance your operations and improve efficiency?
Discover how Paradigm ERP can eliminate inefficiencies, boost transparency, and empower your team to scale effortlessly. Join the growing list of manufacturers transforming their operations with Paragon.
