Rethinking Order Processing: Graber Post Buildings’ Success with Paradigm ERP

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• Client: Graber Post Buildings Inc.
• Industry: Post Frame Building Supplies
• Challenge: Slow manual processes, poor visibility, and disconnected systems hindering their operations.
• Solution: Streamline operations, improve transparency, and increase overall efficiency.
• Results: The implementation led to significant cost savings and improvements in operational efficiency, along with enhanced customer satisfaction.

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Client Overview

Graber Post Buildings is a post frame building manufacturer and supply company located in Montgomery, IN. They are a one stop shop for all post frame supplies and needs, even including installation services throughout the eastern United States. Kenneth Wagler has been the sales manager at Graber since 2015. The Paradigm ERP was implemented at Graber Post Buildings in November 2016.

The Challenge

Prior to implementing Paragon ERP, Graber Post encountered significant operational inefficiencies. Manual inventory tracking, order processing, and manufacturing workflows led to frequent errors, delays, and increased labor costs. Sales representatives spent extensive time on the phone taking orders, which then had to be manually entered, copied, and distributed across departments. Manufacturing staff manually typed each order, increasing the risk of mistakes, while fulfillment suffered from a lack of real-time tracking, causing inefficiencies in loading and deliveries.

The Solution: How Paradigm ERP Helped

In November 2016, Graber Post adopted Paragon ERP, transforming its operations by integrating sales, manufacturing, inventory, and fulfillment into a single streamlined system. Key improvements included:

• Automated Order Processing: Customers can now enter their own orders online, which are reviewed by sales staff and sent directly to manufacturing.
• Manufacturing Efficiency: Roll-forming operators access digital orders on their screens, eliminating manual data entry and reducing errors.
• Inventory and Coil Management: Every coil is digitally tracked, ensuring precise inventory control.
• Enhanced Fulfillment and Delivery: Forklift operators use screens to retrieve orders and scan products during loading, reducing order discrepancies. Drivers use tablets with order details, maps, and proof-of-delivery photo capabilities.

“The delivery tablets have been incredibly beneficial. Drivers have everything they need at their fingertips, and proof-of-delivery photos have resolved many potential disputes.”
— Kenneth Wagler, Sales Manager, Graber Post Buildings

The Results: Measurable Gains

The implementation of Paragon ERP led to significant improvements across all aspects of Graber Post’s operations:

• Reduced Order Processing Time: What previously took 45-90 minutes by phone now happens within minutes through customer-initiated online orders.
• Manufacturing Efficiency: Operators can quickly access and process orders digitally, accelerating production times.
• Enhanced Accuracy: Real-time order tracking has nearly eliminated fulfillment errors.
• Improved Customer Service: Sales staff can instantly retrieve order details and resolve discrepancies in minutes.
• Faster Turnaround: Orders that once took over an hour to process are now in production within 10 minutes.

“Speed is essential in today’s world. With Paragon, we’ve cut turnaround times by over an hour in some cases—meeting our customers’ expectations more efficiently.”
— Kenneth Wagler, Sales Manager, Graber Post Buildings

Client Testimonial

“Paragon ERP completely transformed our business, replacing manual processes with a seamless digital operation.”
— Kenneth Wagler, Sales Manager, Graber Post Buildings

Ready to optimize your operations and boost efficiency?

Learn how Paradigm ERP can streamline operations, enhance transparency, and enable your team to grow with ease. Become part of the manufacturers revolutionizing their processes with Paragon.